Shipping

What are the shipping costs

COUNTRY DELIVERY TIME STANDARD DELIVERY CASH ON DELIVERY FEE
Austria 1 day 6,30€
Belgium 3 days 6,90€
Bolgaria 3 days 16,90€
Czech Republic 2 days 9,0€
Croatia 1 day 5,10€ 1,10€
Denmark 3 days 9,80€
Estonia 4 days 12,0€
Finland 5 days 16,90€
France 3 days 8,90€
Greece 3 days 17,90€
Ireland 4 days 8,50€
Italy 1 day 5,50€ 2,00€
Latvia 4 days 12,80€
Lithuania 4 days 12,80€
Luxembourg 2 days 9,30€
Hungary 2 days 6,70€ 1,10€
Germany 2 days 5,60€
Netherlands 3 days 6,50€
Poland 3 days 10,30€
Portugal 4 days 12,90€
Romania 3 days 16,20€
Slovakia 2 days 9,80€
Slovenia 1 day 2,39€ 0,65€
Spain 4 days 11,00€
Sweden 4 days 11,80€
United Kingdom 3 days 8,70€

Where is my order?

You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your Shipping or contact our Customer Care Team to help track your order.

Please remember that on some occasions it could take up until 9pm for the courier to ship your package.

Will I be charged customs and import duties?

European Union

No additional charges (custom or import duties) will be applied to your shipment.

Non EU countries

The price of the items do not include customs and import duties which will vary from country to country. You may be required to pay these when you accept shipping of the items from your courier. If you refuse to accept shipping of the items you have purchased, the courier may return the items to Tykhe s.p. / OldSkull.eu. In the event this happens, Tykhe s.p. may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you

Do I need to sign for my delivery?

We understand that you might not be at home to sign for your parcel; therefore they can be left in a safe place or left with a neighbour at your request.

Please be aware that any instructions left are only requests and are not guaranteed. If this isn’t possible, a calling card will be left which will include details of how to re arrange shipping.

Do you ship to po box and bfpo addresses?

We love everyone equally however we are unable to ship to PO box and BFPO addresses.

Orders

What methods of payment/currency do you accept?

We have several payment options depending on the country you live in:

  • Credit Cards
  • PayPal
  • Cash on delivery
  • Bank transfer

All credit card transactions are securely processed through Paymill Payment gateway.

Is my payment information safe?

You can be assured that shopping with OldSkull is safe! Our site has verified SSL certificate and credit cards are processed through Swipe Payment Gateway.

Security is very important to us at OldSkull and our site contains its own encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always safe. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Why am I unable to access/order from your website?

Oops! We’re sorry to hear you have been encountering technical problems with our website. We recommend you make sure that you have the latest updates for your operating system. If this doesn’t work, try using a different browser and clearing the cache.

Where is my order?

Can I amend my order?

How do I use a discount code?

Once you’ve added your must haves to your bag you need to click “view shopping cart”, enter your discount code into the Promo Code box and click “Apply Code”. You can then head over to the checkout to complete your order.

Your discount will not be added to shipping charges, sale items or exclusive collections and cannot be used in conjunction with any other offer.

Why won’t my discount code work?

Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.

Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

Eligible items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.

Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.

Can I use more than one discount code on my order?

Discount codes can’t be used in conjunction with any other offer or promotion or in addition to any student discount you may be entitled to (unless otherwise stated). Only one discount code is permitted per order.

Why has my order been cancelled?

Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare.

If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

Do I have the right to cancel?

You have the right to cancel your contract within 14 days from when you receive your order. This does not apply to items that have been worn or used, pierced jewellery, swimwear where the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons.

To exercise the right to cancel, you must inform Missguided of your decision to cancel the contract by either completing the Cancellation Form or by contacting our Customer Care Team detailing your name, address and order number and that you wish to cancel your contract. You must do this within 14 days of receipt of your order. You must then return the items to us. You can do this by using your own method of return and returning to:

Return address:

TYKHE s.p. / OldSkull.eu
Mesarska cesta 24
1000 Ljubljana
Slovenia
EUROPE

We will refund to you the full price you paid for the item and part of the shipping charges that you paid up to an amount equivalent to our most common and cheapest shipping method available. The refund will be made to you using the same method of payment as you used for the original transaction. Note that you are responsible for the cost of returning your item to us and that if you use our returns methods the cost of returning the item will be deducted from your refund.

Item returns

Have you recieved my return?

Please allow up to 14 business days for your parcel to be returned to OldSkull. We will send you a confirmation email once it has arrived. You will receive an additional email once your return has been processed.  If you haven’t heard any communication from us after the 14 business day timescale, please contact our Customer Care Team with your order number and details of the items returned.

If you’ve returned more than one order in the same parcel, please allow an additional 72 hours for all your returns to be completed.

How do I return an item?

If you change your mind about any items purchased you can return them to us (except grooming products, pierced jewellery or swimwear if the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons) within 28 days of the parcel being delivered to you, provided:

  • the items are unworn and unwashed
  • if shoes, the items are unworn and show no signs of wear
  • the items have all OldSkull tags attached
  • OldSkull plastic bag must be also returned

All refunds will be made using the same method of payment you used to purchase the items and will be made by us no later than:

  • 14 days after the day we receive items back from you; or
  • (If earlier) 14 days after the day you provide evidence that you have returned the goods
  • If you’re unlucky enough to receive a faulty/incorrect item, please email our team with your order number and they will be more than happy to help you.
  • the original packaging if possible.

Return your parcel to:

TYKHE s.p. / OldSkull.eu
Mesarska cesta 28,
1000 Ljubljana,
Slovenia

Can I exchange an item?

We currently don’t offer exchanges in terms of t-shirt designs just in t-shirt size. If you would like to exchange an item, we would recommend returning the unwanted item back to us for a refund and placing a new order.

What is your returns policy?

Should you change your mind, you can return your items to us, provided:

  • Items must be returned within 10 days of delivery.
  • Items must be unworn and unwashed.
  • Items must have all TYKHE s.p. / OldSkull.eu tags attached.
  • Items must be returned at the customer’s expense.
  • You must obtain proof of postage just in case your order is lost on its way back to TYKHE s.p. / OldSkull.eu. Failure to do so may result in us not being able to process your return.
  • We reserve the right not to refund you if you return items to us outside the terms of our returns Policy.
  • The cost of the returns must be paid by the customer.

Do I have the right to cancel?

You have the right to cancel your contract within 10 days from when you receive your order. This does not apply to items that have been worn or used, pierced jewellery, swimwear where the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons.

To exercise the right to cancel, you must inform OldSkull.eu of your decision to cancel the contract by either completing the Cancellation Form or by contacting our Customer Care Team detailing your name, address and order number and that you wish to cancel your contract. You must do this within 10 days of receipt of your order. You must then return the items to us. You can do this by using our own method of return and returning to:

EU return address:

TYKHE s.p.
Mesarska cesta 24
1000 Ljubljana
Slovenia

We will refund to you the full price you paid for the item without the shipping charges that you paid up. The refund will be made to you using the same method of payment as you used for the original transaction. Note that you are responsible for the cost of returning your item to us and that if you use our returns methods the cost of returning the item will be deducted from your refund.

How long after shipping can I make a return?

You can return any unwanted items back to us within 28 days of shipping. Returned items must be in their original and unused condition.

We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy. Please view ‘HOW DO I RETURN AN ITEM?’ for more information.

My account

How do I create an account?

You need an account to be able to shop with Oldskull. Let’s be friends, it allows you to place orders without you having to fill in your details each time you shop with us.

You can create an account now or you can start shopping straight away and set up your account when you checkout.

How do i change the details on my account?

You can change your details by logging in. Simply click on ‘Edit Your Details/Edit Address Book’. On this page you can change your personal information, password and address.

How do I reset my password?

To reset your password, simply select the Forgotten Password link and you will be sent an email which will explain how you can change your password.

If you are able to sign into your account, select the ‘Edit your Details’ heading and then select the ‘Change Password’ box. A drop down will appear asking you to enter your old password and then select a new password before hitting ‘Save’. Your password will now be updated.

If you are still experiencing issues, please contact our Customer Care Team.

Can I close my account?

You can close your account by contacting our Customer Care Team with the following information:

  • Your full name
  • Your registered email address
  • Your billing address
  • Your date of birth

Once we have received this information, we will close your account and send you a confirmation email. However we may still need to hold information about you for administrative and audit purposes, and to retain evidence of our contract with you. To find out what information we hold about you please contact our Customer Care Team.

Why can’t I sign into my account?

Please ensure you are entering the correct username and password to sign into your account. If you have forgotten your password, visit the Forgotten Password link to reset.

If you are still experiencing issues, please contact our Customer Care Team.

How do I subscribe/unsubscribe from the newsletter?

If you want to keep up to date with the hottest trends, latest promotions and everything OldSkull make sure to sign up to our newsletter! You can do this by clicking ‘Sign Up’ in the top left hand corner of our website. Pop your email address in and press ‘GO’.

To unsubscribe to the newsletter, you can do this two ways:

Scroll to the bottom of any of our emails and click ‘Unsubscribe from all future correspondence’.

Log into your OldSkull account and click Newsletter Subscriptions and select Unsubscribe.

Contacting us

I’ve a question about my order, who do I contact?

It’s easy to get in touch with us. For an instant response, just hit the “chat” icon at the bottom right corner of your screen.
If chat isn’t available, hit the icon to send us an email and we’ll get back to you shortly.

Alternatively, you can direct message us on Twitter, or private message us on Facebook.

Don’t forget, if you are contacting us about an order, we need your email address or order number to sort you out as quickly as possible.

Approximate Response Times:

  • Chat – Instant
  • Email – 4 hours
  • Twitter DM / Facebook message – 1 hour

I’m a blogger and would love to collaborate with Oldskull!

We’re always on the hunt for new bloggers to work with. Please pop your full name and a link to your blog to info [at] oldskull.eu.

Please keep in mind the high volume of queries we receive from bloggers means that we will only be in contact if there is an opportunity to collaborate with you.

I’d love to work for you, how do i find out about job vacancies?

We’re growing at a quick pace and are always looking out for talented people to join our team. Don’t forget to send your Linkedin profile to info [at] oldskull.eu

I love Oldskull! Do you allow wholesale?

If you’re interested in finding out more about Wholesale opportunities with OldSkull, email us at: info [at] oldskull.eu