What are the shipping costs
|COUNTRY||DELIVERY TIME||STANDARD DELIVERY||CASH ON DELIVERY FEE|
|Czech Republic||2 days||9,0€||–|
|United Kingdom||3 days||8,70€||–|
Where is my order?
You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your Shipping or contact our Customer Care Team to help track your order.
Please remember that on some occasions it could take up until 9pm for the courier to ship your package.
Will I be charged customs and import duties?
No additional charges (custom or import duties) will be applied to your shipment.
Non EU countries
The price of the items do not include customs and import duties which will vary from country to country. You may be required to pay these when you accept shipping of the items from your courier. If you refuse to accept shipping of the items you have purchased, the courier may return the items to Tykhe s.p. / OldSkull.eu. In the event this happens, Tykhe s.p. may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you
Do I need to sign for my delivery?
We understand that you might not be at home to sign for your parcel; therefore they can be left in a safe place or left with a neighbour at your request.
Please be aware that any instructions left are only requests and are not guaranteed. If this isn’t possible, a calling card will be left which will include details of how to re arrange shipping.
Do you ship to po box and bfpo addresses?
We love everyone equally however we are unable to ship to PO box and BFPO addresses.
What methods of payment/currency do you accept?
We have several payment options depending on the country you live in:
- Credit Cards
- Cash on delivery
- Bank transfer
All credit card transactions are securely processed through Paymill Payment gateway.
Is my payment information safe?
You can be assured that shopping with OldSkull is safe! Our site has verified SSL certificate and credit cards are processed through Swipe Payment Gateway.
Security is very important to us at OldSkull and our site contains its own encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always safe. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
Why am I unable to access/order from your website?
Oops! We’re sorry to hear you have been encountering technical problems with our website. We recommend you make sure that you have the latest updates for your operating system. If this doesn’t work, try using a different browser and clearing the cache.
Where is my order?
You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your shipping by contacting our Customer Care Team to help track your order.
Can I amend my order?
We’re super quick at processing orders to make sure that you receive them as soon as possible. You can amend your order as much as you like before you click “Continue to Payment” but after this point you will be unable to make amendments to your order.
How do I use a discount code?
Once you’ve added your must haves to your bag you need to click “view shopping cart”, enter your discount code into the Promo Code box and click “Apply Code”. You can then head over to the checkout to complete your order.
Your discount will not be added to shipping charges, sale items or exclusive collections and cannot be used in conjunction with any other offer.
Why won’t my discount code work?
Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.
Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.
Eligible items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.
Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.
Can I use more than one discount code on my order?
Discount codes can’t be used in conjunction with any other offer or promotion or in addition to any student discount you may be entitled to (unless otherwise stated). Only one discount code is permitted per order.
Why has my order been cancelled?
Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare.
If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.
Do I have the right to cancel?
You have the right to cancel your contract within 14 days from when you receive your order. This does not apply to items that have been worn or used, pierced jewellery, swimwear where the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons.
To exercise the right to cancel, you must inform Missguided of your decision to cancel the contract by either completing the Cancellation Form or by contacting our Customer Care Team detailing your name, address and order number and that you wish to cancel your contract. You must do this within 14 days of receipt of your order. You must then return the items to us. You can do this by using your own method of return and returning to:
TYKHE s.p. / OldSkull.eu
Mesarska cesta 24
We will refund to you the full price you paid for the item and part of the shipping charges that you paid up to an amount equivalent to our most common and cheapest shipping method available. The refund will be made to you using the same method of payment as you used for the original transaction. Note that you are responsible for the cost of returning your item to us and that if you use our returns methods the cost of returning the item will be deducted from your refund.